Shipping policy

Shipping Policy:

At SOUTH WINES, we strive to provide prompt and reliable shipping services for your orders. This shipping policy outlines important information regarding shipping methods, delivery times, and associated costs.

Processing Time:

  • Orders are typically processed and prepared for shipment within 1-2 business days.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods:

  • We offer standard shipping services for all orders within our delivery zones.
  • Expedited shipping options may be available for an additional fee. Please check the available options during the checkout process.

Delivery Times:

  • Delivery times may vary depending on your location and the shipping method selected.
  • Standard shipping within our delivery zones generally takes 2-8 business days for delivery.
  • Please note that these delivery times are estimates and not guaranteed. Factors such as weather conditions or unexpected delays in the shipping process may impact the actual delivery date.

Shipping Costs:

  • Shipping costs are calculated based on the weight of the products, the destination address, and the selected shipping method.
  • The exact shipping cost for your order will be displayed during the checkout process before the payment is completed.
  • We may offer free shipping promotions for qualifying orders. Please refer to our website or promotional materials for any ongoing free shipping offers.

Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number via email.
  • You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its estimated delivery date.

International Shipping:

  • At this time, we only offer shipping within our designated delivery zones.
  • We do not currently ship internationally. We apologize for any inconvenience this may cause.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions or regulations based on local laws or the destination country.
  • It is the customer's responsibility to ensure that the ordered products comply with the shipping regulations and restrictions of their respective locations.

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info@southwines.com.au. We will be happy to assist you.