Refund policy

Refund Policy:

We want you to be completely satisfied with your purchase from SOUTH WINES online shop. If for any reason you are not happy with your order, we offer a 30-day return policy.

How it works:

• You have 30 days from the date of receiving your item to request a return.
• To initiate a return, please contact our customer support team at info@southwines.com.au and provide your order details.
• Once your return request is approved, we will provide you with instructions on how to proceed with the return.
• Please ensure that the returned item is in its original condition, unused, and in its original packaging.
• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued back to the original payment method used for the purchase.

Please note:

• Shipping costs for returns will be the responsibility of the customer, unless the return is due to a mistake on our part.
• In the case of damaged or defective items, please contact us immediately upon receiving your order for assistance.

If you have any further questions or need assistance regarding returns or refunds, please don't hesitate to reach out to our customer support team.

Thank you for choosing SOUTH WINES!